Professional treatment
Every appointment is a professional service. Physical contact is limited to what is reasonably required for the treatment booked.
VW-CP-003 · CLIENT CARE
Professional care.
Clear boundaries.
Our Therapist & Client Personal Boundaries Protocol protects the dignity, privacy, comfort and safety of every client and therapist.
WHY THIS POLICY EXISTS
Comfort begins with clarity.
The policy establishes clear professional, personal and physical boundaries for waxing, shaving, trimming, massage, Full Body Scrub & Exfoliation, intimate treatments, consultations, mobile appointments and client communication.
It explains what appropriate treatment-related contact looks like, reinforces ongoing consent and sets out how either party can pause or end a treatment if boundaries are not being respected.
OUR COMMITMENTS
What every client can expect
Ongoing consent
Consent applies only to the agreed treatment areas and may be withdrawn at any time. Treatment will be paused, modified or stopped when requested.
Privacy and dignity
Clients undress only as necessary. Appropriate privacy, towels, linen and draping are used, with only the treatment area exposed where practical.
Clear communication
Treatment steps, positioning and sensitive contact are explained where appropriate. Questions are welcome before and during treatment.
Equal boundaries
Client and therapist dignity are equally important. Neither party is entitled to inappropriate contact, comments, recording or conduct.
Confidentiality
Treatment details, intimate services, physiological responses and any boundary concerns are handled discreetly and confidentially.
INTIMATE TREATMENTS
Professional from start to finish.
Before an intimate service begins, the exact areas included are confirmed. Positioning and any necessary skin manipulation are explained, and you may exclude an area or ask to stop at any time. Where appropriate, you may be asked to assist with positioning or holding skin taut to reduce unnecessary therapist contact.
RESPECT GOES BOTH WAYS
When a treatment may be stopped
A client may ask for any part of a treatment to be paused or stopped. The therapist may also terminate an appointment if professional boundaries cannot be maintained or if anyone feels unsafe.
- Requests for sexual services or sexual contact
- Deliberate inappropriate touching
- Repeated sexual comments after being asked to stop
- Photographing or recording without permission
- Threatening, intimidating or aggressive conduct
- Ignoring reasonable instructions about professional behaviour
READ THE CONTROLLED POLICY
Know what protects you.
The complete signed document contains the full standards for consent, intimate treatments, communication, mobile services, confidentiality, incident handling and complaints.